Enterprise Automation Specialist
4 weeks ago
We are seeking an experienced Enterprise Automation Specialist to join our Red Hat FSI Technical Account Management team. This role will involve partnering with a financial services customer to provide architectural guidance and implementation advice for the Red Hat Ansible Automation Platform.
The successful candidate will act as a liaison between the customer, the company, and organizations across Red Hat, facilitating communication, coordination, and collaboration across different teams to ensure the successful implementation and optimization of Red Hat's multi-product solutions.
Key Responsibilities- Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
- Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
- Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
- Specialize in Ansible Automation Platform, providing expertise on its implementation and use
- Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
- Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
- Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
- Provide strategic advice and guidance on current and future Red Hat products and solutions
- Manage customer cases, maintaining clear and concise documentation
- Collaborate with engineering, R&D, product management, and technical support teams
- Create and maintain technical documentation for issue resolution and knowledge sharing
- Manage and grow customer relationships through attentive, relationship-based support
- Visit customer sites as needed and ensure exceptional service experience
- Prior customer experience in a technical support, software development or engineering, or quality assurance organization
- Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
- Experience with configuration management, application deployment, and infrastructure orchestration technologies
- Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
- Outstanding verbal and written communication skills
- Ability to convey complex information to customers clearly and concisely
- Ability to manage multiple issues and projects
- Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)
- Experience with container technologies such as Docker, Podman, and Kubernetes
- Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative
- Experience working in automation environments
- Software engineering background; experience with RPM-based Linux technologies
- Experience deploying applications in cloud environments
- Experience developing containerized applications
- Familiarity with source code management tools like Git or SVN
- Prior experience in a technical leadership or mentorship role
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