Guest Services Representative

1 week ago

Lafayette, Indiana, United States Franciscan Health Full time

Join Our Team as a Guest Services Representative

At Franciscan Health, we're looking for a friendly and welcoming individual to join our team as a Guest Services Representative. As the face of our hospital, you'll be responsible for providing exceptional customer service to our patients, families, and visitors.

Key Responsibilities:

  • Monitor inventory needs for required department equipment and supplies; place orders as required to maintain appropriate inventory levels.
  • Oversee the work of Volunteers, providing ongoing guidance and training to ensure quality of service.
  • Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding.
  • Deal calmly and courteously with upset or difficult visitors.
  • Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns.

What It Takes to Succeed:

  • Prior Customer Service experience.
  • Customer service skills.
  • Develop effective relationships with patients, hospital departments, and other external parties.
  • Develop own ways of working effectively and efficiently.
  • Effectively communicate verbally and in writing.
  • Maintain composure, even in very difficult situations.
  • Manage conflict and tactfully handle complaints and difficult situations.
  • Show sincere interest in others and their concerns.
  • Time management.

Equal Opportunity Employer:

Franciscan Alliance is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.

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