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Restaurant Operations Leader

2 months ago

Glendale, California, United States El Pollo Loco Full time


Have you ever dreamed of steering a team towards success or managing a thriving business? Here’s your chance to make that dream a reality Utilize your leadership abilities and bring your enthusiasm, energy, and exceptional customer service skills to the forefront.

We will equip you with a comprehensive training program, outstanding mentors, and a remarkable team to help you kickstart your career.

The rest is in your hands

What’s in it for you:

We provide eligible employees with the following Benefits/Perks:
Medical + Dental + Vision Insurance
401(K) Plan with matching contributions and immediate vesting
Flexible Spending Accounts
Basic Life and AD&D/Long Term Disability
Tuition Reimbursement Program (for General Manager and Assistant Manager roles only)
Meal Discounts

General Manager Job Overview:

Oversees, mentors, acknowledges performance, directs activities, and sets priorities for Assistant Managers, Shift Leaders, and Crew members to ensure efficient and effective restaurant operations.

Responsibilities include measuring, creating, and guaranteeing exceptional guest experiences
Coordinating and executing new product introductions and procedures within the restaurant
Ensuring adherence to all security, food safety, quality, and cleanliness standards
Maintaining cost controls and achieving sales/profit objectives
Managing all in-restaurant records and procedures including payroll, inventories, security, and employee personnel files
Leading the restaurant management team in recruitment, selection, hiring, retention, employee relations, and corrective actions
Fostering a respectful and diverse workplace environment in the restaurant

Qualifications:

Experience:

Must be an EPL Assistant Manager or possess at least 2 years of management experience, preferably in a restaurant setting.

Familiarity with Point-Of-Sale systems is preferred.

Education:
High school diploma or equivalent (GED) is preferred, with college education being advantageous

Communication:
Excellent written and verbal English communication skills (additional languages are a plus)

Competencies:
Basic math and computer skills, along with strong interpersonal and conflict-resolution abilities

Driving/Vehicle:

Must be at least 18 years old and possess a valid driver’s license and a reliable vehicle for company business.


Food Handler Card:
Must have a Serve Safe Certificate at the time of hire or obtain one and pass the EPL Food Safety Audit (FSA) class upon hire, where applicable

Physical Demands:

The General Manager regularly stands, walks, talks, hears, uses close and distance vision, tastes or smells, lifts up to 20 lbs., and repetitively reaches/handles/feels/grasps objects with their hands. The position occasionally requires stooping/kneeling/crouching/crawling and lifting objects weighing up to 40 lbs.



Job Details:

Work Hours:
Full-Time schedule, with shifts that may include opening, mid-day, and closing. The good news is that our restaurants are not open 24 hours.

Career Advancement/Career Path:
We strongly promote from within, allowing you to progress from a GM to an Area Leader, then to Director of Operations, and beyond.

Work Attire:
EPL logoed shirt will be provided, and black slacks and non-slip shoes are required.
Fostering a respectful and diverse workplace environment in the restaurant.
Company & Culture
For over 35 years, El Pollo Loco has led the market in delivering the finest citrus-marinated fire-grilled chicken. We opened our first restaurant in 1980 and today, we boast over 450 locations and continue to grow. From our products to our people, we are truly exceptional.


The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position.

This range does not include any benefits or bonus opportunities that might be available for the position based on eligibility criteria.

Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.