Technical Account Manager

2 days ago


Paducah, Kentucky, United States New Charter Technologies Full time
Job Title: Technical Account Manager

We are seeking a highly skilled Technical Account Manager to join our team at New Charter Technologies. As a Technical Account Manager, you will be responsible for maintaining strong relationships with our clients, ensuring their technical needs are met, and identifying opportunities for expanding our services.

Key Responsibilities:
  • Manage client relationships to ensure high satisfaction and engagement.
  • Provide consulting and solution development services to clients.
  • Manage the sale of products to assigned clients, including technology hardware, software licenses, online services, and maintenance renewals.
  • Conduct periodic Strategic Business Review and Planning Meetings with clients.
  • Lead the onboarding process for new clients, including discovery, standardization, and stabilization.
  • Lead Informational Briefings and other client events, including content selection, scheduling, promotion, registration, presentation, and post-event follow-up.
  • Review and approve invoice detail prior to client invoices being generated and sent.
  • Serve as an escalation point for account management problems, client issues, collections, etc.
  • Ensure high-quality support services are provided in a timely manner.
Requirements:
  • A two-year associate degree or four-year bachelor's degree in business, Information Technology, or equivalent experience and/or training.
  • 2+ years of experience working with small and mid-size businesses in a services-based environment, preferably with Managed Services Provider (MSP) experience.
  • 1+ years of experience in performing technical account management and/or vCIO duties.
  • Familiarity with Information Technology concepts, computer infrastructure technologies, and computer support needs for small and midsize businesses.
Work Environment:

Work is normally performed in an office setting, with occasional client work locations in manufacturing or warehouse environments. Work is normally performed during standard business hours, Monday through Friday 8a-5p, with occasional off-hours work required for special client situations.



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