Customer Service Liaison
2 days ago
FS Builder Resources has been a trusted and respected industry leader in the home building industry since 1983. As a family of companies, we bring the Family Advantage to our customers and employees alike. We conduct our affairs with integrity, demonstrating respect for our clients, employees, the environment, and the communities in which we do business.
SUMMARY OF THE ROLE:
This is an exciting opportunity for a people person who thrives in a fast-paced environment. As a Customer Service Representative in our department, you will work as part of a team to provide excellent customer service in a professional, efficient, and timely manner. We are committed to evolving our company so that we may effectively support not only our customers but also our employees.
DAILY TASKS AND RESPONSIBILITIES:
- Enter customer details and order specifications accurately.
- Respond to various communications in a professional and courteous manner.
- Update records for reselections and/or rescheduled installs.
- Assist customers with order resolutions.
- Collaborate with others to ensure daily expectations are achieved.
- Maintain confidentiality and adhere to relevant regulations.
- Proofread data to ensure accuracy.
SKILLS AND QUALIFICATIONS REQUIRED:
- A minimum of 1-3 years of customer service experience is preferred.
- A High School Diploma, GED, or College education is required.
- The ability to type 40 WPM is preferred.
- Excellent communication and interpersonal skills are essential.
- A positive attitude and drive to succeed are necessary.
BENEFITS OF JOINING OUR TEAM:
- Competitive medical, dental, and vision coverage.
- A comprehensive 401K plan.
- Paid holidays and vacation time.
- Employee appreciation events.
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