Customer Service Liaison

2 weeks ago


Rochester, New York, United States Cannon Industries Full time
Cannon Industries Customer Service Representative

Cannon Industries is a leading sheet metal and custom weld fabricator in the contract manufacturing industry. We are seeking a highly skilled Customer Service Representative to join our team.

Job Summary

The Customer Service Representative will be responsible for communicating with customers on all questions and inquiries related to their orders, including on-time delivery of product. This role requires excellent phone communication skills, attention to detail, and the ability to navigate a computer database.

Key Responsibilities
  • Responsible for customer order entry from EDI
  • Monitor EDI schedules to ensure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule
  • Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information
  • Handles customer inquiries pertaining to orders/product
  • Communicates with customers daily to report ship & delivery information
  • Complete ASN (Advance Ship Notice) when parts ship to customer
  • Monitor all shipments by production to customer
  • Maintain all customer files
  • Create Expediter Report
  • Monitor the customers delivery performance
  • Acknowledge customer PO's (purchase orders)
  • Proactively notify customers of late orders
  • Assign RMA's (Return Material Authorization) to quality department for reconciliation
  • Provide proof of delivery to customers as necessary for invoice discrepancies
  • Maintain and input data pertaining to customer orders in database

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.

Requirements
  • Minimum 2 years customer service experience in an administrative/office setting
  • Excellent phone communication ability
  • Ability to navigate a computer database
  • Attention to detail
  • Organized with clerical skills

Cannon Industries is a drug, smoke, and alcohol-free working environment.



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