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Clinical Support Specialist

2 months ago

West Chester, Pennsylvania, United States Penn Medicine Full time

Position Overview


Penn Medicine is committed to excellence in patient care, pioneering research, and the education of future healthcare leaders. Joining our esteemed academic medical institution means working alongside top-tier clinical, technical, and administrative professionals across various fields.

At Penn Medicine, every day presents an opportunity for breakthroughs in healthcare. Our team members play a crucial role in healing, delivering positive outcomes, and providing comfort to those in need. Are you ready to contribute to our mission?

Role Summary:

  • This is a dual-role position encompassing responsibilities of both a Unit Secretary and a Nursing Assistant. The Unit Secretary manages administrative tasks, clerical duties, and facilitates order processing within the nursing unit. The Nursing Assistant delivers patient care under the supervision of a Registered Nurse, ensuring adherence to nursing policies and operational objectives.

Key Responsibilities:

  • Communication and Customer Service:
    Welcomes patients and visitors, ensuring a professional and pleasant interaction. Handles phone inquiries with proper etiquette and directs calls appropriately. Assists visitors in locating patient rooms and facilitates patient transport during discharge.
  • Order Management:
    Assists healthcare professionals with accurate entry and processing of electronic orders. Monitors alerts and communicates new orders to nursing staff promptly.
  • Chart Management:
    Ensures all patient charts are accurately labeled and organized, maintaining compliance with established policies. Prepares charts for admissions, transfers, and discharges.
  • Patient Care:
    Provides compassionate care tailored to the needs of patients, including hygiene assistance, meal support, and vital sign monitoring. Maintains patient dignity and comfort at all times.
  • Documentation:
    Accurately documents patient care activities using electronic and paper systems in accordance with policies.
  • Team Collaboration:
    Communicates effectively with the nursing team and participates in interdisciplinary care discussions to ensure comprehensive patient care.

Qualifications:

  • Basic Cardiac Life Support certification (Required)
  • Certified Nurse Aide or Certified Nursing Assistant preferred.

Education and Experience:

  • High School Diploma or GED (Required)
  • 0-1 years of experience in an acute care setting or relevant clinical training preferred.
At Penn Medicine, we prioritize the well-being of our employees, offering comprehensive benefits to support their health and wellness.

We are dedicated to fostering a workplace that encourages growth and development, ensuring our team members are equipped to make a meaningful impact in healthcare.


Live Your Life's Work

Penn Medicine is an Equal Opportunity and Affirmative Action employer, welcoming candidates from diverse backgrounds and experiences.