Holiday Outreach Associate

4 days ago

Tampa, Florida, United States Metropolitan Ministries, Inc. Full time

About Metropolitan Ministries:

We are a grassroots, donor, and volunteer-fueled community nonprofit organization dedicated to providing life-changing solutions for those who are homeless and at risk of becoming homeless in our community.

Job Summary:

The Outreach Holiday Associate will play a vital role in the operation of our Registration on site and remote, the Holiday Tent, Metro Market, Metro Outfitters and Holiday Partner Pop-up sites as needed. This position will support Outreach Services' extended hours as a primary staff through the holiday season, working nontraditional hours including scheduled evenings, weekends and holidays.

Key Responsibilities:

  1. Facilitate Holiday Registration and Distribution: Ensure that services are delivered with concern for the care, safety and welfare of our clients, using the mission, vision, and guiding values of Metropolitan Ministries and the Outreach Policy Guidelines as a framework.
  2. Volunteer Management: Work with Volunteer Services to identify volunteers and collaborative partnerships to support the flow of Client Services area of responsibility in the holiday tent. Assist with training and managing volunteers both in the holiday tent and in Outreach.
  3. Client Registration and Check-in: Work closely with Volunteers Leadership to ensure clients are registered and checked-in through the holiday registration platform accurately and timely.
  4. Leadership and Support: Provide overall support and exercise leadership as needed during extended hours (Evenings, holiday registration and holiday distribution). Support the team in other tasks as assigned and attend all team meetings.
  5. Participation in Metropolitan Ministries' Events: Participate in Metropolitan Ministries' events and holiday efforts.

Requirements:

Education and Experience: Minimum of two years' experience in social services, or volunteering, or closely related field.

Skill Requirements: Requires a heart for ministry and comfort working with poor and homeless families. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates high computer literacy with knowledge of Microsoft Outlook, Word, and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings. Bi-lingual a plus, but not required.

Physical Requirements: Must have adequate hearing and speaking ability. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress and ability to be on your feet for extended periods of time. Must be able to lift 35 lbs or more.

Other Requirements: Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English and have reliable transportation. Must have current driver's license and cleared to drive vehicles rented under Metropolitan Ministries insurance.

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