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Holiday Outreach Associate

2 months ago

Tampa, Florida, United States Metropolitan Ministries, Inc. Full time

About Metropolitan Ministries, Inc.

We are a grassroots, donor, and volunteer-fueled community nonprofit organization dedicated to providing life-changing solutions for those who are homeless and at risk of becoming homeless in our community.

Job Summary

The Holiday Outreach Associate will play a vital role in supporting our Outreach Services team during the holiday season. This position will assist in the operation of Registration on site and remote, the Holiday Tent, Metro Market, Metro Outfitters, and Holiday Partner Pop-up sites as needed.

Key Responsibilities

  • Facilitate Holiday Registration, Distribution, the Metro Market, Metro Outfitters, and Holiday Partner Pop-up sites, ensuring services are delivered with concern for the care, safety, and welfare of our clients.
  • Work with Volunteer Services to identify volunteers and collaborative partnerships to support the flow of Client Services area of responsibility in the holiday tent.
  • Assist with training and managing volunteers both in the holiday tent and in Outreach.
  • Work closely with Volunteers Leadership to ensure clients are registered and checked-in through the holiday registration platform accurately and timely.
  • Provide overall support and exercise leadership as needed during extended hours (Evenings, holiday registration, and holiday distribution).
  • Support the team in other tasks as assigned and attend all team meetings.
  • Meet personal goals and actively contribute to the achievement of the team and organization.
  • Participate in Metropolitan Ministries' events and holiday efforts.

Requirements

  • Minimum of two years' experience in social services, or volunteering, or a closely related field.
  • Requires a heart for ministry and comfort working with poor and homeless families.
  • Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner.
  • Ability to deescalate clients on the edge of verbal or physical violence.
  • Ability to work as part of a team within a multi-disciplinary framework.
  • Demonstrates high computer literacy with knowledge of Microsoft Outlook, Word, and Excel.
  • Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.
  • Bi-lingual a plus, but not required.

Physical Requirements

  • Must have adequate hearing and speaking ability.
  • Must be capable of working outdoors in sunlight and higher temperatures on occasion.
  • Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress and ability to be on your feet for extended periods of time.
  • Must be able to lift 35 lbs or more.

Other Requirements

  • Must demonstrate legal authorization to work in the United States.
  • Must pass required background pre-employment screening.
  • Must be able to communicate effectively in English and have reliable transportation.
  • Must have a current driver's license and cleared to drive vehicles rented under Metropolitan Ministries insurance.