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Financial Services Representative

2 months ago


Phoenix, Arizona, United States Charles Schwab Full time
About the Role

We are seeking a highly motivated and customer-focused Financial Services Representative to join our team at Charles Schwab. As a key member of our service team, you will be responsible for providing exceptional financial guidance and support to our clients.

Key Responsibilities
  • Provide financial guidance and advice to clients through inbound calls, emails, and other communication channels.
  • Build and maintain strong relationships with clients, understanding their financial goals and objectives.
  • Identify and address client needs, providing solutions and recommendations to meet their financial goals.
  • Work collaboratively with internal teams to ensure seamless client service and support.
  • Stay up-to-date on industry trends and regulatory requirements, ensuring compliance with all relevant laws and regulations.
Requirements
  • Active FINRA Series 7 & 63 Licenses.
  • Flexibility to work any day, time, or shift to accommodate 24/7 contact center needs.
  • 1+ years of customer service experience, preferably in a financial services or related field.
  • Strong communication, influencing, and client engagement skills.
  • Ability to adapt to changes in the market and business.
  • Proficient in Client Relationship Management (CRM) platforms.
What We Offer

At Charles Schwab, we are committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you will get the tools you need to make a positive difference in the finance industry.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan.
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
  • Paid parental leave and family building benefits.
  • Tuition reimbursement.
  • Health, dental, and vision insurance.