Customer Service Representative

19 hours ago

Phoenix, Arizona, United States Community Choice Financial Family of Brands Full time
Customer Service Representative Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will play a pivotal role in providing exceptional customer experiences and ensuring seamless transactions in our fast-paced environment.

Key Responsibilities:

  • Forge connections with customers to cultivate lasting relationships that drive repeat business.
  • Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
  • Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
  • Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
  • Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
  • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
  • Engage in ongoing training and remain updated on our evolving products and processes.

Requirements:

  • Meticulous attention to detail and ability to accurately enter data.
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
  • Experience in check cashing, document verification, and/or money order processing.
  • Prior cash handling, cash drawer/vault management experience.
  • Bilingual (English/Spanish) is a plus and may be required for certain locations.

What We Offer:

  • A comprehensive new hire training program.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-based career advancement.
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options.
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).

About Us:

With over 25 years of service, Speedy Cash is a trusted loan company that operates across 12 states and specializes in tools to get our customers' finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. We are steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it most.

Important:

The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.

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