Motor Vehicle Customer Service Representative

2 weeks ago

Phoenix, Arizona, United States Pls Financial Services, Inc. Full time
Job Title: Motor Vehicle Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Motor Vehicle Customer Service Representative to join our team at PLS Financial Services, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, promoting our products and services, and ensuring all transactions are completed in compliance with federal, state, and local regulations.

Responsibilities:

  • Provide outstanding customer service to ensure repeat business and customer satisfaction
  • Promote our products and services to current and potential customers
  • Ensure all transactions are completed in compliance with federal, state, and local regulations
  • Follow company policies and procedures
  • Maintain a balanced cash drawer
  • Complete all transactions accurately, including cash handling
  • Use multiple computer applications to access information and process transactions
  • Resolve customer complaints or refer complaints to the Store Manager for resolution
  • Maintain a safe, organized, and clean environment
  • Perform other duties as instructed by management

Requirements:

  • Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication skills
  • Ability to drive sales
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English/Spanish bilingual is a plus

Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, and on-going training available.

Core Values:

We strive to demonstrate our Core Values in all positions at PLS: Communication? Customer Focus? Integrity and Trust? Teamwork? Results

Equal Employment Opportunity:

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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