Host or Hostess

4 days ago


Ann Arbor Michigan, United States Anna's House Full time
Job Description

**About the Role**

We are seeking a highly skilled and customer-focused Host or Hostess to join our team at Anna's House. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring every guest has a positive dining experience from the moment they arrive until their departure.

Key Responsibilities:

  • Welcome guests as they enter the restaurant and provide a friendly and courteous greeting.
  • Provide accurate wait times and monitor waiting lists to ensure a smooth and efficient dining experience.
  • Escort guests to the appropriate table or booth, providing menus and silverware as needed.
  • Clear dirty dishes and other tableware and bring to the kitchen for cleaning.
  • Stock cabinets and serving areas with adequate supplies, including condiments, utensils, and glasses.
  • Thank guests upon their departure and invite them to visit again soon.
  • Coordinate with server staff about available seating options and maintain a clean lobby area.
  • Cater to guests who require extra attention, such as children or elderly individuals.
  • Answer incoming calls and address guest queries in a professional and courteous manner.
  • Assist server staff as needed and perform duties of expo/food runner, busser, and takeout/deli server as directed by leadership.

Requirements:

  • High school diploma is a plus but not required.
  • Previous work experience as a Host/Hostess or Waiter/Waitress is preferred.
  • Understanding of restaurant etiquette and ability to actively and comfortably engage in conversation with guests.
  • Excellent interpersonal and customer service skills, with excellent verbal communication skills (via phone and in-person) and positive body language.
  • Strong organizational skills with the ability to monitor the entire dining area.
  • Ability to take initiative and problem solve, with excellent attention to detail.
  • Familiarity with health and safety regulations.

Work Environment:

  • Ability to regularly stand and walk for long periods of time.
  • Ability to lift, carry, and place up to 30 pounds.
  • Must have weekend availability.

Benefits:

  • $14 - $16 per hour with included tip share.
  • Flexible schedule.
  • Excellent working hours.
  • No night shifts.
  • Full-time positions eligible for health, dental, vision, life insurance, and College Tuition Discounts.
  • Future growth opportunities.

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