Program Director

4 weeks ago

GondrecourtleChâteau, Grand Est, United States Securitas Inc. Full time
Job Title: Program Director

Securitas Security Services USA, Inc is a global leader in providing security solutions. Our mission is to help companies protect their most valuable assets. By combining cutting-edge technology with exceptional people, we design customized security programs for our clients. As the Global Clients Americas Program Director, you will serve as the primary security advisor for your assigned account, providing strategic direction and leadership to ensure the success of the account. Your responsibilities will include developing and executing a comprehensive security program strategy, managing and aligning Securitas and client goals, and driving profitability for the account. You will be responsible for proactive account management, including consistency across the client's footprint, refinement and improvement of processes, and resolving issues with recommendations to prevent reoccurring problems in the future.

About Securitas

Securitas is a global leader committed to excellence and innovation. We offer a unique environment that fosters individual growth and rewards performance. Our team values integrity, vigilance, and helpfulness, making a real difference in the communities we serve. If you are ready to take on this challenging and rewarding role and be part of a performance-driven culture of purpose, execution, and belonging, we want to hear from you.

Key Responsibilities
  • Directs or completes tasks associated with the areas of responsibility, including serving as a key point of contact to ensure the delivery of high-quality customer service for the assigned account.
  • Improves and evolves the security program and leadership for the assigned account, with full P&L ownership.
  • Analyzes operational and financial indicators to continuously improve overall performance.
  • Coordinates activity and informs the Vice President of Global Clients Americas of respective vertical market, to provide the highest level of service for the client.
  • Implements programs and initiatives, evaluates service quality, and initiates any necessary communication and/or corrective action in a timely manner.
  • Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client-specific assessment tools.
  • Ensures branches maintain a consistent focus on high-quality customer service, provides guidance and support in the retention of profitable business, and ensures appropriate staffing levels.
  • Builds and facilitates teamwork and partnerships, implements progressive change, and addresses any actual or potential problems.
  • Coordinates global RFI and global RFP responses for the assigned client, including the development of pricing models and strategies.
  • Meets regularly with the client and Securitas management representatives for account reviews, addresses any actual or potential problems, and assists in the preparation of RFP responses.
  • Supports security planning, assessments, and surveys, coordinates review and update of global and local post orders, and ensures contract compliance throughout the entire portfolio.
  • Manages the client's strategic budget preparation for guard services and security system deployments.
  • Leads the client in the evaluation of global security needs and determines the feasibility of delivery of requested or desired service.
  • Demonstrates understanding of and ability to operate in a global business environment, develops global service networks for client locations, and establishes strong relationships with Securitas and alliance partners.
  • Coordinates, monitors, and evaluates global service delivery, develops global best practices, and applies the GCA model to global service delivery.
  • Innovates to improve current working practices, products, and technologies to provide business opportunities and results, achieves results by setting goals using quality planning, analysis, and decision-making, and takes initiative to identify current and potential problems and determines the best solution.
Qualifications

To excel in this role, you should have:

  • Bachelor's degree in Business Administration, Program Management, or a related field (Master's degree preferred).
  • Minimum of 7-10 years of experience in program management or related roles, preferably in loss prevention and corporate risk assessment.
  • Proven experience in leading large-scale programs, managing budgets, and guiding cross-functional teams.
  • Demonstrated ability to handle multiple programs and projects simultaneously, with strong organizational skills.
Key Competencies

Strong security and business management experience, in-depth knowledge of security operations and procedures, excellent planning and organizational skills, strong financial experience, ability to interpret, track, and maintain schedules, metrics, and performance indicators, budget planning and forecasting experience, capacity to maintain composure and professionalism in unusual circumstances, adaptability to rapidly changing environments or assignments, proficiency in computer skills, particularly Microsoft Office and data visualization tools, and strong team collaboration and client-centric mindset.

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