Director of Programs

2 days ago

GondrecourtleChâteau, Grand Est, United States Solid Ground Full time
About Solid Ground

Solid Ground is a leading nonprofit organization dedicated to preventing and ending homelessness for families with children in the communities we serve. Our mission is to provide safe, affordable housing and innovative supportive programming to help families build strong foundations and achieve self-sufficiency.

Job Summary

We are seeking a highly experienced and skilled Director of Programs to lead our housing programs and services. The successful candidate will have a proven track record of developing, implementing, and evaluating programs and services that meet the needs of our participants and advance our mission.

Key Responsibilities
  • Oversee the activities of all Solid Ground housing programs, ensuring compliance with contract funding and regulatory requirements.
  • Support Program Manager positions, including aiding with tenant selection procedures and ensuring a vacancy rate of 5% or less at site-based programs.
  • Serve as the liaison with Federal, State, County, and other contract/funding sources to ensure compliance regarding resident eligibility, allowable expenses, Housing First, and service models.
  • Oversee Prevention funding to ensure that it is being spent, tracked, and managed appropriately.
  • Coordinate services with the Family, Youth & Community Engagement Manager to provide basic needs and offer meaningful, participant-driven activities for Solid Ground program participants.
  • Stay well-informed of best practices and issues affecting supportive housing and the participant populations served to create and/or enhance programs and delivery of services to better meet the needs of families.
  • Participate in key provider networks, such as Heading Home Ramsey and Heading Home Washington County.
  • Represent and market Solid Ground and its programs to other organizations, agencies, and the community at large through presentations, attendance at meetings, and events.
  • Collaborate with Senior Leadership and the Grants Manager to develop, implement, and ensure compliance with a Medicaid-billable service model for all applicable Solid Ground programs.
  • Oversee the case consultation process, which may include facilitating meetings as needed with Program Managers to discuss participant progress, intervention strategies, and programmatic and systemic issues.
  • Regularly audit with Program Managers participant assessments, goal plans, and case files of all Solid Ground participants to ensure compliance with contract funding.
  • Oversee crisis intervention and termination of services, as appropriate, for all Solid Ground program participants.
  • Support Program Managers with training opportunities for direct service staff to ensure compliance with service contracts and to develop staff knowledge, skills, and abilities to best meet participant needs.
  • Serve as the Chief Privacy Officer for all Solid Ground programs and contracts.
  • Ensure accuracy, completeness, and confidentiality of participant records.
  • Oversee agency activities in the Homeless Management Information System (HMIS) and internal ClientTrack system.
  • Prepare and present accurate monthly, quarterly, and annual reports as assigned by the Executive Director and/or the Solid Ground Board of Directors.
  • Analyze program outcomes and work with Program Managers to create and/or modify programs or delivery of services to better meet participants' needs.
  • Participate in site visits and monitoring of all Solid Ground programs by Federal, State, and local service contract funders.
  • Assist with the development of a new Client Data management system.
  • Assist in the annual budget creation process and monitor program budgets to ensure compliance with allowable expenses and adherence to projected spending targets.
  • Manage employee and team performance and the hiring process for positions within the team.
Requirements
  • Bachelor's degree in social work or a relevant field, or equivalent knowledge through alternative courses of study and life experience.
  • Minimum of five years of supervisory experience in a social services agency or a combination of education and experience providing equivalent knowledge.
  • Knowledge of the human services nonprofit sector and experience working in a nonprofit setting.
  • Understanding and commitment to the 'Housing First' philosophy and Trauma Informed Care practice.
  • Understanding of poverty, chemical and mental health issues, domestic violence, and other factors affecting program participants.
  • Knowledge of tenant-landlord laws and best practices in supportive housing, as well as the rules and regulations of HUD Supportive Housing Program (HUD-SHP), Ending Long Term Homelessness Initiative Fund (LTH), Transitional Housing Program (THP), Family Homeless Prevention & Assistance Program (FHPAP), and other relevant contract/funding sources regarding participant eligibility and allowable costs.
  • Understanding of program evaluation tools and techniques in the social services field.
  • Ability to make effective decisions under pressure and maintain composure in crisis situations.
  • Skilled in supervising and coaching staff.
  • Ability to manage multiple priorities to ensure work is completed in a timely and effective manner.
  • Excellent communication skills.
  • Ability to travel to various locations for daytime, evening, and weekend meetings and events.
  • Valid driver's license, access to reliable transportation, and ability to meet Solid Ground's driving record requirements.
About Solid Ground

Solid Ground is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building and sustaining an inclusive and equitable working environment where everyone can belong. We value the contributions of a diverse workforce and encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

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