Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Topcon. As a Field Service Engineer, you will be responsible for providing technical support for our customers, ensuring the smooth operation of our Eyecare equipment and examination lanes.
Key Responsibilities- Provide technical support for Topcon customers, including installations, repairs, and maintenance of Eyecare equipment and examination lanes.
- Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
- Work independently and coordinate with scheduling team to manage work calendar and travel schedule.
- Serve as company liaison with customer on administrative and technical matters.
- Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.
- Collaborate with other FSE's, Field Service Manager, Sales Representatives, and internal cross-functional teams.
- Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
- Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
- Minimum 1 year of relevant work experience.
- Previous experience as a field service professional or in a relevant capacity is preferred.
- CompTIA Network+ certification or networking background preferred.
- High school diploma or equivalent required.
- Associates or Bachelors preferred.
- Competitive base pay range: $30.00 to $35.00 Hourly.
- Eligibility for a $600 monthly car allowance.
- Comprehensive benefit package, including medical, dental, vision, life insurance, disability insurance, tax-saving spending accounts, and a 401(k) plan with employer match.
- Tuition reimbursement and other perks and benefits.
We are an equal opportunity employer and welcome applications from diverse candidates. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.
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