Technical Support Specialist

4 weeks ago


Tate, United States TOPCON Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Topcon. As a Field Service Engineer, you will be responsible for providing technical support for our customers, ensuring the smooth operation of our Eyecare equipment and examination lanes.

Key Responsibilities
  • Provide technical support for Topcon customers, including installations, repairs, and maintenance of Eyecare equipment and examination lanes.
  • Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
  • Work independently and coordinate with scheduling team to manage work calendar and travel schedule.
  • Serve as company liaison with customer on administrative and technical matters.
  • Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.
  • Collaborate with other FSE's, Field Service Manager, Sales Representatives, and internal cross-functional teams.
  • Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
  • Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
Requirements
  • Minimum 1 year of relevant work experience.
  • Previous experience as a field service professional or in a relevant capacity is preferred.
  • CompTIA Network+ certification or networking background preferred.
  • High school diploma or equivalent required.
  • Associates or Bachelors preferred.
Benefits
  • Competitive base pay range: $30.00 to $35.00 Hourly.
  • Eligibility for a $600 monthly car allowance.
  • Comprehensive benefit package, including medical, dental, vision, life insurance, disability insurance, tax-saving spending accounts, and a 401(k) plan with employer match.
  • Tuition reimbursement and other perks and benefits.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.



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