Customer Experience Specialist

1 week ago


La Vergne, Tennessee, United States Regal Rexnord Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and driving customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Order Processing: Process customer orders, manage inventory, and ensure timely delivery.
  • Account Management: Manage customer accounts, maintain accurate records, and provide regular updates.
  • Continuous Improvement: Identify areas for improvement, implement process changes, and drive continuous learning.
  • Team Collaboration: Work closely with cross-functional teams to achieve business objectives and drive customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required; Bachelor's degree preferred.
  • Experience: 2-3 years of customer service experience in a manufacturing environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Preferred Qualifications: Experience with Oracle or other ERP software, CRM tools, and process improvements.
What We Offer
  • Competitive Salary: $15 per hour - $25 per hour + benefits.
  • Benefits Package: Medical, dental, vision, and prescription drug coverage, spending accounts, paid time off, and holidays.
  • Professional Development: Opportunities for growth and development, including training and mentorship programs.
About Regal Rexnord

Regal Rexnord is a global industrial manufacturer with 30,000 associates worldwide. We provide sustainable solutions that power, transmit, and control motion. Our end markets benefit from meaningful secular demand tailwinds, and we are committed to building a diverse and inclusive workforce.



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