Customer Service Representative/ Data Entry Specialist
2 days ago
**Job Summary**
The ICEE Company is seeking a highly skilled Customer Service Representative/ Data Entry Specialist to join our team. As a key member of our Customer Service Department, you will be responsible for handling various data entry tasks, providing exceptional customer service, and working closely with our technicians to ensure seamless service delivery.
**Key Responsibilities:**
• Input work order details from customers into our internal call entry program for scheduling
• Input technician completion details into various customer web portals to report the service call as completed
• Provide updates on existing service calls to customers as updates are available
• Submit repair quotes through various customer web portals for approval
• Undertake other various data entry tasks as assigned by the Customer Service Supervisor
• Represent The ICEE Company with a positive, fun, and upbeat attitude
**Requirements:**
• 2+ years of data entry experience
• 2+ years of customer service experience
• Ability to quickly learn and retain various web-based platforms
• High attention to detail and accuracy
• Excellent communication skills and knowledge of basic email etiquette
• Ability to thrive in a team environment
• Knowledge of Microsoft Office 2016
• Sight typing at least 40 WPM and 10-key proficiency
• Attendance and reliability are critical
**What We Offer:**
• Paid holidays, sick time, and paid vacation
• Birthday holiday (must be used within employee birthday month)
• Medical, dental, vision insurance
• Employee stock purchase program
• Life insurance
• 401(k) plan
• And much more
**Equal Opportunity Employer:**
The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived federal, state, and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses, or stalking, and unemployment status.
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La Vergne, Tennessee, United States The ICEE Company Full time**Job Summary**The ICEE Company is seeking a highly skilled Customer Service Representative/ Data Entry Specialist to join our team. As a key member of our Customer Service Department, you will be responsible for handling various data entry tasks, providing exceptional customer service, and working closely with our technicians to ensure seamless service...
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