Medical Instruments Specialist

5 days ago

Boston, Massachusetts, United States Richard Wolf Medical Instruments Full time
Job Title: Guardian Service Specialist

Richard Wolf Medical Instruments Corporation is seeking a skilled Guardian Service Specialist to join our team in Boston, MA.

Job Summary:

The Guardian Service Specialist will be responsible for assisting Independent Sales Reps in the territory with the objective of increasing RWMIC market share for repairs of endoscopic products.

Key Responsibilities:
  • Assist Independent Sales Reps in the territory to increase RWMIC market share for repairs of endoscopic products.
  • Work in assigned account(s) Sterile Processing and O.R. departments to inspect, repair, and replace instruments and electro-mechanical devices that are damaged.
  • Maintain instrument sets to ensure they are ready for use in the surgical suite or physician office.
  • Keep repairs and replacement expenses within a predetermined budget for the account.
  • Visit customers daily within a defined territory to promote the RWMIC Guardian Repair portfolio and persuade them to utilize RWMIC Repair programs.
Requirements and Responsibilities:
  • Solicit repair orders from all Richard Wolf customers within an assigned geography (territory); pick up defective items and deliver or ship them back to RWMIC for repair.
  • Process, ship, and track all orders in close cooperation with customer service personnel.
  • Schedule and perform preventative maintenance to ensure proper operation of customer's RWMIC equipment and facilitate repairs/exchanges as needed.
  • Deliver or arrange delivery of repaired items back to the customer.
  • Promote on-site Repair Exchange transactions through assigned inventory.
Additional Responsibilities:
  • Troubleshoot core nova equipment, if applicable.
  • Complete and maintain certification for CCSVP, CRCST, or CST, as appropriate, within the first year of employment.
  • Aware of and comply with the RWMIC Quality Manual and applicable laws and regulations as they apply to this job type/position.
  • Complete all planned Quality & Compliance training within defined deadlines.
Qualifications:
  • High school diploma. Strong preference for candidates with a college degree in biomedical engineering, RN (Registered Nurse) with O.R. experience, CRCST (Certified Registered Central Service Technician) or CST (Certified Surgical Technician) qualifications.
  • Strong oral and verbal communications skills.
  • Excellent PC skills, intermediate level on all MS Office Suite of products.
  • Valid driver's license and an excellent driving record are a must.
  • Excellent organizational skills and ability to work unsupervised.
Work Environment:

The following physical demands are required:

  • Lift/Carry 25+ pounds.
  • Bend/Stoop/Kneel 4 hours per day.
  • Stand/Sit/Walk 8 hours per day.
  • Push/pull 50+ pounds.

The following work environment conditions may exist:

  • Infectious Diseases Exposure.
  • Laser Exposure.
  • X-Ray Exposure.
  • Chemicals Exposure.

RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.

All RWMIC Employees have the responsibility to themselves and the company to work safely.

We offer competitive wages and a comprehensive benefits package, which includes:

  • 401(k) Retirement Savings Plan w/ Company Match.
  • Medical, Dental and Vision Insurance.
  • Company Paid Life & Disability Insurance.
  • Paid Time Off.
  • Paid Parental Leave.
  • Tuition Reimbursement.
  • Flexible Spending Accounts.

We celebrate diversity and welcome all qualified candidates to apply for open positions.

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