Restaurant Operations Manager

2 weeks ago


Kissimmee, United States Cowboy Chicken Full time
Restaurant Manager Job Summary

The Restaurant Manager is responsible for overseeing the day-to-day activities and operations of the restaurant, ensuring a positive guest experience, and driving sales and profitability. This role requires strong leadership and communication skills, as well as the ability to motivate and coach a team of employees.

Key Responsibilities:
  • Customer Service: Serve as a role model for customer-first behaviors, handle difficult customer situations professionally, and respond to customer inquiries in a timely manner.
  • Team Management: Build a team of customer-focused employees through coaching and measurement, and maintain a clean and safe work environment.
  • Operations: Enforce restaurant controls, manage inventory, and maintain accurate records.
  • Financial Management: Analyze profit and loss statements, meet established sales plans, and ensure compliance with all local, state, and federal regulations.
  • Marketing and Community Involvement: Participate in catering and local restaurant marketing, maintain awareness and participation in community affairs, and represent Cowboy Chicken in a professional and positive manner.
Requirements:
  • Education: High school or GED required.
  • Experience: Experience with restaurant management, customer service, and leadership.
  • Skills: Strong communication, organizational, and leadership skills, as well as basic computer and telephone knowledge.
  • Certifications: Completion of Cowboy Chicken management course upon hiring.
About Cowboy Chicken:

Cowboy Chicken is a restaurant chain known for serving all-natural rotisserie chicken over a wood-burning fire. We pride ourselves on providing a unique and welcoming dining experience for our guests, and we're looking for a Restaurant Manager who shares our passion for excellent customer service and team leadership.



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