Restaurant Operations Manager

6 days ago


Kissimmee, United States Dunkin' Full time
Assistant Restaurant Manager Job Description

At Dunkin', we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

We're seeking a highly skilled and motivated Assistant Restaurant Manager to join our team. As a key member of our restaurant leadership team, you'll be responsible for assisting in the day-to-day operations of our restaurant, ensuring that our guests receive exceptional service and that our team members are empowered to succeed.

Key Responsibilities:

  • Assist in recruiting, hiring, and onboarding employees to ensure a high-performing team
  • Communicate job expectations and performance goals to team members
  • Hold team members accountable for their behavior and performance, providing coaching and feedback as needed
  • Support the development of team members through training and development programs
  • Create and maintain a guest-first culture in the restaurant, ensuring that every guest has a positive experience
  • Ensure all shifts are appropriately staffed to achieve guest service goals and maintain a safe and healthy environment
  • Maintain a working knowledge of profit and loss, controlling costs to maximize profitability
  • Execute in-restaurant marketing promotions and new product roll-outs to drive sales and growth

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age
  • High School diploma or equivalent
  • Proficient in math and financial management

Competencies:

  • Great Focus: Understands and exceeds guest expectations, displays a sense of urgency with guests, seeks ways to improve guest satisfaction, resolves guest concerns promptly
  • Passion for: Sets and maintains high standards, consistently meets or exceeds goals, contributes to the overall team performance, sets and prioritizes important activities, seeks ideas and best practices from others
  • Problem Solving and Decision Making: Identifies and resolves issues and problems, uses information to make decisions and solve problems, identifies root cause and implements solutions, empowers others to make decisions and resolve issues
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team members, operates with integrity and respect, encourages collaboration and teamwork, leads others and takes effective action
  • Building Effective Teams: Identifies and communicates team goals, monitors progress and holds others accountable, creates strong morale and engagement within the team, recognizes and rewards employee's strengths and accomplishments, listens to others and seeks mutual understanding
  • Conflict Management: Seeks to understand conflict through active listening, recognizes conflicts as an opportunity to learn and improve, resolves situations using facts and policies, escalates issues as appropriate
  • Developing Direct Reports and Others: Collaborates with employees to create development plans, discusses progress towards goals and provides feedback, provides challenging assignments and supports resources for development
  • Business and Financial Acumen: Understands guest and competition, approaches situations with an innovative mind, has a working knowledge of profit and loss, manages key performance measures

Location: Bronson Foods LLC, 2388 E Irlo Bronson Memorial Hwy, Kissimmee, FL 34744, USA

We offer a competitive salary and benefits package, including flexible schedules, paid time off, health insurance, dental insurance, vision insurance, employee discounts, and paid training. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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