Payment Center Representative I

4 weeks ago


Garland, Texas, United States City of Garland Full time
Job Title: Payment Center Representative I

At the City of Garland, we are seeking a highly skilled and detail-oriented Payment Center Representative I to join our team. As a key member of our payment processing team, you will be responsible for processing approximately 1,000,000 payment transactions annually, and collecting monies totaling nearly $300,000,000, owed to the City of Garland in payment for Electricity, Water, Sewer, and Environmental Waste services.

Key Responsibilities:
  • Accept and process payments from utility customers at walk-up counter or drive-through payment center locations.
  • Enter all payments into cash drawer and record on payment system for individual accounts.
  • Interact with customers or their agents in person, by phone, or in writing, to resolve problems and/or inquiries relating to utility bills, payments, payment options, donation programs, refunds, and sales tax exemptions.
  • Research and process adjustments required for correction of payments and/or refunds due to over/under-payment or posting to wrong account.
  • Review customer account information to determine required payment and generate service orders for reconnection of utility service when payment is received on disconnected account.
  • Establish customers on bank draft (ACH) and PAID (utility assistance) program, process daily ACH payments, and prepare a monthly report detailing total number of draft payments and total income generated by ACH payments.
  • Receive and process customer mail payments using CR-190 check scanner and visual recognition software.
  • Reconcile all payment batches to ensure that amounts posted to customer accounts match amounts deposited to bank.
  • Maintain purchasing records, including purchase orders, requisitions, etc., and purchase supplies and other required items.
Requirements:
  • High School Diploma or General Equivalency Diploma (GED) No experience required.
  • Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Preferred Qualifications: 6 months - 1 year advanced training or study past the high school level, 1-2 years experience in cash handling, customer service or related field.
About Us:

Team Garland consists of over 2,200 employees, spanning 700+ different roles. We are committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City's Mission, Vision, and Value Statements and a commitment to public service.

Garland's vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community. We are committed to preserve public trust, deliver quality services, promote economic growth, protect our community and enhance the quality of life for the good of our city and our future.



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