Customer Service Representative

1 month ago


Garland, Texas, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our diverse customer base.

Key Responsibilities
  • Forge strong relationships with customers to drive repeat business and ensure seamless transactions.
  • Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
  • Proactively offer personalized financial services that meet the unique needs of each customer.
  • Enter and maintain customer information with precision and integrity into our Point-of-Sale (POS) system.
  • Build new business by completing inbound and outbound call campaigns daily.
  • Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
  • Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
  • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
  • Engage in ongoing training and remain updated on our evolving products and processes.
  • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Requirements
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Professional demeanor with customers and peers.
  • Meticulous attention to detail and ability to accurately enter data.
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
  • Must be at least 18 years of age.
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
  • Experience in check cashing, document verification, and/or money order processing.
  • Prior cash handling, cash drawer/vault management experience.
  • Bilingual (English/Spanish) is a plus and may be required for certain locations.
About Us

With over 25 years of service, Speedy Cash is a trusted loan company that operates across 12 states and specializes in tools to get our customers' finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. We are steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it most.



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