Payment Center Representative I

4 weeks ago


Garland, Texas, United States City of Garland Full time
Job Summary

We are seeking a highly skilled and detail-oriented Payment Center Representative to join our team at the City of Garland. As a Payment Center Representative, you will be responsible for processing payments, interacting with customers, and maintaining accurate financial records.

Key Responsibilities
  • Process payments from utility customers, including cash, checks, and electronic payments
  • Enter payments into the cash drawer and record on the payment system for individual accounts
  • Interact with customers to resolve problems and inquiries related to utility bills, payments, and payment options
  • Research and process adjustments for corrections of payments and refunds
  • Review customer account information to determine required payment and generate service orders for reconnection of utility service
  • Establish customers on bank draft and PAID programs, process daily ACH payments, and prepare monthly reports
  • Reconcile all payment batches to ensure accuracy
Requirements
  • High School Diploma or General Equivalency Diploma (GED)
  • No experience required, but 6 months to 1 year of advanced training or study past high school level is preferred
  • 1-2 years of experience in cash handling, customer service, or related field is preferred
About Us

The City of Garland is committed to diversity and inclusion, and we strive to create pathways to employment for all. Our organizational culture is one of appreciation, development, and growth, and many of our employees choose Garland for lifelong careers.



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