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Hotel Operations Manager

4 weeks ago

Virginia Beach, Virginia, United States Best Western Center Inn Full time
Job Title: General ManagerJob Summary:

We are seeking a highly experienced and skilled General Manager to lead our hotel operations. The ideal candidate will have a proven track record of success in managing hotel operations, with a strong focus on customer satisfaction, team leadership, and financial management.

Key Responsibilities:
  • Oversee the day-to-day operations of the hotel, ensuring seamless delivery of services to guests.
  • Lead and manage a team of hotel staff, providing guidance, coaching, and development opportunities.
  • Develop and implement strategies to improve hotel performance, including revenue growth, customer satisfaction, and employee engagement.
  • Manage hotel budgets, forecasts, and financial reports, ensuring accurate and timely reporting.
  • Collaborate with hotel departments, including sales, marketing, and housekeeping, to ensure effective communication and coordination.
  • Develop and maintain relationships with key stakeholders, including suppliers, vendors, and travel agencies.
  • Ensure compliance with hotel policies, procedures, and regulatory requirements.
Requirements:
  • Proven experience as a General Manager in a hotel environment.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and employee engagement.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.