Hotel Operations Director

3 weeks ago


Virginia Beach, Virginia, United States Best Western Center Inn Full time

Job Title: Hotel Operations Director

Job Summary:

We are seeking a highly skilled and experienced Hotel Operations Director to oversee the daily operations of our facilities at Best Western Center Inn. As the Hotel Operations Director, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

Responsibilities:

  • Oversee the work of all employees and set clear objectives
  • Hire qualified personnel according to standards set forth by the company
  • Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
  • Manage budgets and expenses, analyze and report on financial information
  • Develop and implement a strong marketing strategy to promote the hotel's services
  • Communicate with customers when appropriate
  • Resolve issues that arise with maintenance, equipment, and renovations
  • Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
  • Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
  • Maintain the hotel at a high quality level with the brand and passing QA scores

Qualifications:

  • Proven experience as a Hotel Manager is preferred
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Well-versed in hotel management best practices and relevant laws/guidelines
  • Ability to resolve issues with a customer-focused orientation
  • An outgoing personality
  • Excellent communication skills
  • Strong organizational and time-management skills
  • Bachelor's degree in Hospitality Management, Business Administration, or relevant field is preferred


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