Client Success Manager

2 weeks ago


East Millinocket, Maine, United States Digi Solutions Full time
Job Overview

We are seeking a highly skilled Client Success Manager to join our team at Digi Solutions. This role is responsible for overseeing the Support Team, ensuring that clients are consistently satisfied with our services.

Key Responsibilities:

  • Manage the onboarding process for new clients, ensuring a seamless transition to our services.
  • Delegate tasks for various projects, coordinating meetings to ensure effective communication.
  • Provide regular reports to the Director of Support, gaining a comprehensive understanding of the support team's performance.
  • Build and maintain strong relationships with clients, driving sales growth and customer satisfaction.
  • Develop and implement strategies to improve client engagement and retention.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.

Requirements:

  • Excellent communication and customer service skills.
  • Strong organizational and follow-up skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in SEO, Analytics, Social Media Marketing, and Data Infrastructure.
  • Bachelor's Degree or equivalent.

What We Offer:

  • Competitive hourly wage or salary based on experience.
  • 401(K) and profit sharing.
  • Excellent Health Insurance.
  • Training and opportunities for growth within the company.
  • A positive and inclusive work environment.

How to Apply:

Please submit your resume and a cover letter explaining why you're the right fit for this position. Include Client Success Specialist Application in the subject line.



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