Service Excellence Associate
3 days ago
About Our Company
HomeTeam Pest Defense is a leading provider of pest management services to homebuilders. We are committed to delivering exceptional customer experiences and fostering a culture of growth and development.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer experiences, scheduling services, and ensuring accurate documentation.
Key Responsibilities
- Provide exceptional customer experiences through effective communication and issue resolution.
- Schedule pest and builder-related services using Route Point software.
- Ensure accurate and timely documentation of customer interactions and service deliveries.
- Foster strong relationships with customers, colleagues, and vendors.
Requirements
- 1 year of previous customer service experience.
- Entry-level computer skills and ability to learn new technologies quickly.
- Strong communication and interpersonal skills.
Compensation and Benefits
- $16-$18 hourly salary, plus bonus opportunities.
- Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) plan with company match up to 6%.
- Paid time off, holidays, employee discounts, tuition reimbursement, and employee referral bonuses.
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