Service Excellence Specialist

2 days ago


Richmond, California, United States Michael and Son Services Full time
Job Summary

The Customer Service Representative will be responsible for interacting with customers as trusted advisors and consultants, utilizing higher-level thinking skills to approach each situation effectively. This role requires strong communication skills, active listening, and the ability to probe for customer needs and issues.

Main Responsibilities
  • Open and maintain customer accounts
  • Recommend beneficial products or services to solve customer needs
  • Contribute to team efforts by achieving related results as needed
  • Build sustainable relationships through open and interactive communication
  • Provide accurate and complete information using the right methods/tools
Requirements
  • Proven customer support experience and computer functionality familiarity
  • A track record of over-achieving goals
  • Strong phone contact handling skills and active listening abilities
  • Customer orientation and adaptability in responding to diverse personalities
Compensation and Benefits

This position offers an excellent hourly pay rate and bonus opportunities, comprehensive benefits including medical, dental, and vision after 30 days, as well as supplemental life insurance, short-term and long-term disability, legal shield, and FSA. Additionally, we provide a 401K plan with company matching, paid holidays, and paid time off. Growth potential is also available.



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