Field Service Engineer

4 weeks ago

Billerica, Massachusetts, United States Bruker Full time
Job Title: Field Service Engineer - Complex Equipment Installation and Support

Bruker Corporation is seeking a highly skilled Field Service Engineer to join our EPR Service and Lifecycle Support Team based in Billerica, MA. As a Field Service Engineer, you will be responsible for installing and supporting high-technology equipment in research, pharmaceutical, university, and government labs for Bruker BioSpin, a leading manufacturer of electron paramagnetic resonance (EPR), nuclear magnetic resonance (NMR), magnetic resonance imaging (MRI), and compact magnetic resonance (CMR) spectroscopy instruments and accessories.

Key Responsibilities:
  • Install and support EPR Spectrometer systems, including setting up instruments, verifying system functionality, and running Instrument, Operational, and Performance qualifications using calibrated standards.
  • Provide technical assistance on-site, via video conference, and over the phone to support customer system operating needs.
  • Perform on-site preventive maintenance, repairs, upgrades, and installations of EPR Spectrometer systems, and provide customer training.
  • Secure customer acceptance of installations and repairs, ensuring full functionality and proper site operation of customer EPR systems.
  • Familiarize and train customers on basic operation of the equipment, maintain accurate customer, repair, and inventory records in the department database system.
  • Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
Requirements:
  • Bachelor's degree in Electrical Engineering, Electronics, Biotech, Biology, or Chemistry discipline.
  • Minimum 3 years' work experience diagnosing and repairing complex mechanical, electromechanical, and/or electronic equipment.
  • Knowledge of EPR, NMR, analog electronics, high-voltage circuitry/circuits, laser technology, chromatography separation techniques, cryogenics, and ultra-high vacuum technology desirable.
  • Strong technical skills involving analytical instrumentation.
  • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with scientists possessing a Ph.D. (or Master's degree) in Biochemistry, Biophysics, or Microbiology.
  • Strong verbal, written, MS Office, computer, technical data, networking, and presentation skills, with ability to communicate complex technical issues in an easy-to-understand manner.
  • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
  • Ability to satisfactorily complete position training requirements.
  • Attend and actively participate in quarterly scientific technical training programs.
  • Ability to lift up to 75 lbs., transport equipment and tools in excess of 300 lbs.
  • This position requires lifting heavy objects and maneuvering large bulky items (examples: tools, mechanical pumps, rigging equipment, power supplies, field mapper).
  • This position requires reasonable dexterity to perform manual functions in confined spaces.
  • Proven ability to follow safety standards, practices, and codes.
  • Valid Driver License in good standing, issued by resident state required.
  • U.S. Citizenship or U.S. Permanent Resident status required.
  • Maintain a valid passport with flexibility for domestic and international travel.
  • May be required to pass security clearance investigation.

Bruker Corporation offers a comprehensive and competitive benefits package, including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is a federal contractor and subject to Executive Order 14042. All employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws, and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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