Director of Patient Transportation Services

4 days ago


Newark, Delaware, United States ChristianaCare Full time
Job Summary

We are seeking a highly skilled and experienced Director to lead our Patient Escort Department at ChristianaCare. The successful candidate will be responsible for planning, organizing, and executing the activities of the department, ensuring high standards of service and safe transportation for our patients.

Key Responsibilities
  • Department Leadership: Develop and implement departmental policies, procedures, and goals to ensure efficient and effective patient transportation services.
  • Staff Supervision: Supervise and direct assigned staff, including interviewing, hiring, evaluating, coaching, and disciplining as needed.
  • Training and Development: Plan, develop, and coordinate training programs to meet the developmental and learning needs of the organization.
  • Operations Management: Determine the scope and flow of work assignments, use of equipment, and use of chemicals to provide a safe and efficient patient experience.
  • Communication and Collaboration: Establish and maintain effective communication with staff, other departments, and external partners to ensure seamless operations and high-quality patient care.
  • Financial Management: Coordinate the development of annual operating and capital budgets, monitor and manage expenses, and ensure compliance with regulatory requirements.
  • Quality Improvement: Analyze and resolve inter-departmental issues, identify areas for improvement, and implement initiatives to enhance patient care and organizational vitality.
Requirements
  • Education: Bachelor's degree in a related field (Master's preferred). Bachelor's degree required within 12 months of hire.
  • Experience: Ten years of experience in patient escort management, preferably in a large 500-bed plus labor-intensive organization.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze and resolve complex issues, and experience with budgeting and financial management.
About ChristianaCare

ChristianaCare is a not-for-profit teaching health system with a mission to improve health outcomes, make high-quality care more accessible, and lower healthcare costs. We are a dynamic and innovative organization with a strong commitment to population health and value-based care.



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