REACH Care Navigator
3 weeks ago
Care Navigation staff, embedded in the Addiction Medicine Consult Services at Harborview Medical Center (UW Medicine, Seattle), will identify and engage patients with MOUD; provide relevant harm reduction services and overdose prevention resources and education; and directly link patients to MOUD care via Evergreen Treatment Services upon hospital discharge.
Responsibilities- Build trusting relationships with clients who are having frequent contact with emergency systems due to high-risk drug use, emphasizing harm reduction practices.
- Conduct comprehensive assessments to understand clients' substance use patterns, mental health status, and social determinants of health.
- Develop individualized harm reduction plans in collaboration with clients and care team, focusing on reducing risks associated with drug use.
- Conduct street outreach to meet discharged clients where they are and/or to re-engage with individuals who may be hesitant to access traditional services.
- Accompany clients from hospital to outpatient MOUD care.
- Provide linkage, referrals, and warm handoffs to needed services.
- Assist patients in overcoming barriers to engaging in MOUD care - including barriers related to insurance, transportation, communication (e.g., Language barriers and cell phone access), housing, and medical and/or psychiatric co-morbidities.
- Provide support to facilitate ongoing patient engagement with their MOUD service providers.
- Connect patients to community resources and additional healthcare or mental health services.
- Work with patients to address psychosocial needs that may impact their ability to remain engaged with MOUD care, including transportation, shelter, food, access to phone / communication devices, medical care outside of the MOUD provider scope, employment, counselling, sober recreation resources, etc.
- Provide drug user health resources, including overdose prevention/reversal kits, Narcan education, fentanyl test strips, syringes, and other supplies.
- Educate patients on safer drug use practices, overdose prevention, and options for accessing evidence-based treatment for substance use disorders.
- Support the expansion and enhancement of overdose prevention practices.
- Education and/or Relevant and Lived Experience (if applicable): High School Diploma or GED required; additional education preferred.
- Academic training in social services, substance use disorder, and mental health treatment desired.
- Lived experience is highly desirable and may substitute for some educational requirements if relevant project management and/or effective team-building experience is demonstrated and reflected in work history.
- Minimum of three years of experience in social work, outreach programs, or a related field.
- Knowledge of the medications used to treat opioid use disorder (e.g. methadone, buprenorphine, etc.) and ability to offer options counseling related to this service adapted to an individual's stage of change.
- Experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges is highly desirable.
- Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
- Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
- Strong interpersonal skills and verbal/ written communication skills. Ability to adhere closely to specific communication guidelines established by the ETS Communications Department concerning all interactions with partner organizations.
- Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
- Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
- Flexible team player, with excellent attention to detail.
- Ability to maintain confidentiality and use discretion when handling highly sensitive information.
- Adhere to all the confidentiality requirements and guidelines outlined in the 42 CFR, Part 2 federal regulations pertaining to SUD treatment records.
- Ability to set boundaries, resolve conflict and de-escalate issues.
- Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes.
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