Overnight Guest Services Representative

1 week ago


Los Angeles, California, United States Sonder Holdings, Inc. Full time

About Sonder

Sonder is dedicated to transforming the hospitality landscape, offering unique stays that cater to diverse guest needs. Each property features a distinct design, combining rooms, suites, and apartments, all accessible through our user-friendly mobile application. Our commitment to continuous improvement drives us to redefine the guest experience, ensuring that every stay is exceptional.

Role Overview

We are seeking an individual passionate about hospitality operations, who can inspire and lead a team to deliver outstanding guest experiences. Our properties vary in style and size, yet we consistently provide a hotel-like service that sets us apart.

Key Responsibilities:

  • Serve as the welcoming face of Sonder, collaborating with team members to create a positive first impression for guests and visitors.
  • Assist guests in navigating the technology-driven Sonder experience, encouraging engagement with our app and self-service options.
  • Communicate effectively with guests both in-person and digitally, proactively addressing their needs to ensure a smooth and enjoyable stay.
  • Handle guest interactions with professionalism and high-quality service, resolving issues and accommodating requests whenever feasible.
  • Maintain cleanliness and organization in guest-facing and back-of-house areas, fostering a welcoming environment for guests and staff alike.
  • Support back-of-house operations as needed, including quality audits, inventory management, and addressing minor maintenance issues.
  • Assist leadership with administrative tasks to enhance operational efficiency and improve the guest experience.
Ideal Candidate:
  • Experience in hospitality, customer service, or related fields.
  • Friendly, service-oriented, and enthusiastic about engaging with guests.
  • Strong problem-solving abilities with a proactive approach to guest needs.
  • Proficient in computer applications and comfortable with multiple digital platforms.
  • Detail-oriented and organized, thriving in a dynamic work environment.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Physical capability to stand for extended periods and lift items up to 50 pounds.
  • Multilingual skills are a plus.
  • Access to a reliable smartphone for work-related tasks.
  • Availability for overnight shifts, with a premium rate for these hours.
  • Reliable transportation for travel between properties as needed.
Compensation and Benefits:

Hourly pay rate of $22.50, along with a comprehensive benefits package that may include:
  • Competitive salary
  • Stock options
  • Health, dental, and vision insurance
  • Flexible vacation policy
  • Wellness and volunteer days
  • Annual travel credits for stays at Sonder properties
  • Workplace flexibility for eligible positions
Commitment to Diversity:

Sonder is an equal opportunity employer, valuing diversity and inclusion in our workforce. We strive to create a welcoming environment for all employees, guests, and partners, ensuring that everyone feels respected and empowered.

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