IT Support Technician

1 week ago


Pasadena, California, United States FlexTek Resources Full time
Position Overview

As an IT Support Technician / Systems Administrator, your primary responsibility will be to maintain the efficiency of our IT systems while delivering outstanding support to our users. You will troubleshoot and resolve both hardware and software challenges, oversee Microsoft environments, and enhance the organization's cybersecurity framework. This role is structured as a long-term contract or temp-to-perm opportunity.

Work Schedule:

  • Monday-Thursday: 10-hour shifts
  • Monday-Thursday: 9-hour shifts with a Friday: 4-hour shift

Core Responsibilities:

  • Issue Diagnosis and Resolution: Assess issues and implement suitable corrective measures for hardware and software complications. Conduct diagnostics, perform repairs, and ensure prompt resolution.
  • Support for Microsoft Systems: Offer assistance for Microsoft Windows and server operating systems, along with various Microsoft applications, printers, and peripherals. Manage and troubleshoot related issues.
  • Email Management and Security: Oversee email exchange processes, ensuring adherence to security protocols.
  • Azure Active Directory and Intune Management: Employ and manage Azure Active Directory and Intune for user and device administration, ensuring secure access to resources.
  • Collaborative Teamwork: Collaborate effectively within a team, sharing insights and supporting colleagues to achieve common objectives.
  • Exceptional Customer Service: Provide outstanding customer service in person, via email, and over the phone. Address and resolve user inquiries with professionalism and empathy.
  • Effective Communication: Utilize strong communication skills to ensure clear and effective interactions with users and team members.
  • Helpdesk Management: Leverage helpdesk software to monitor and manage support requests, ensuring timely and accurate resolutions.
  • Cybersecurity Awareness: Advocate and practice sound cybersecurity measures, safeguarding all systems and data from potential threats.

Required Qualifications:

  • Active Directory Proficiency: Experience with Active Directory is essential.
  • Technical Expertise: Demonstrated ability to diagnose and resolve hardware and software issues. Proficient in supporting Microsoft Windows/server operating systems and various Microsoft applications.
  • Email and Security Knowledge: Strong understanding of email exchange processes and security principles.
  • Familiarity with Azure and Intune: Practical knowledge of Azure Active Directory and Intune.
  • Team Collaboration: Proven experience working effectively in a team-oriented environment.
  • Customer Service Orientation: A strong commitment to delivering excellent customer service and support.
  • Communication Skills: Exceptional verbal and written communication abilities.
  • Helpdesk Software Experience: Familiarity with helpdesk software and ticketing systems.
  • Cybersecurity Knowledge: A solid understanding of cybersecurity best practices.


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