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Desktop Support Technician

2 months ago

Pasadena, California, United States NTT DATA Services Full time

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Pasadena, California (US-CA), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date, to the extent required by applicable law.

Role Responsibilities

  • Windows 11 deployments
  • Active Directory - Computer management
  • Imaging using SCCM
  • Troubleshoot issues that may have been caused by firewall, proxy or antivirus software.
  • Excellent Customer Service skills
  • Work with vendors to help troubleshoot and resolve vendor supported applications
  • Support thin clients, mobility devices, desktops / laptops
  • Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines
  • Respond to tickets and update notes so that user and future techs and completely understand what was done to resolve/address tickets.
  • Attend weekly team meeting and actively participate.
  • Complete company required training and development
  • Close tickets in line with other technicians doing similar work
  • Provide deskside/end user support in large hospital environment; lots of walking between workstations is required

Basic Qualifications

  • 2+ years desktop/technical support experience

Additional skills

  • A+ Certification
  • Must have a proven customer service background
  • Knowledgeable of Windows Operating System environment
  • Must be able to comprehend and follow verbal and written technical instructions and scripts
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Basic customer interaction skills
  • Strong troubleshooting skills MAC Experience
  • Printer repair Experience
  • Previous networking experience
  • PC Imaging experience
  • Deployment Experience
  • A driven, self starting individual
  • A reliable personal vehicle

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $ $32.40/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.