Customer Service Representative
4 weeks ago
About the Role:
The Dispatcher provides timely response to customer inquiries, including pick-ups, schedules, and product orders. This role requires a high level of customer service and involves dispatching vehicles on a pre-set route for efficient customer service.
Key Responsibilities:
- Assist Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops
- Provide highest level of customer service to all customers in line with Customer 1st objectives
- Monitor, process, and escalate SFDC cases to supervisor
- Assist walk-in customers and drivers with problems/issues as they arise
- Review and update routes, new customers based on daily communication, and reroute existing customers as required
- Ensure that routes are balanced daily
- Assist Trans Supervisor/Manager as needed/directed
- Update SAP data / notes
- Communicate performance standards and objectives
- Conduct professional, organized, and participative meetings to keep staff informed of current problems, changes, and new developments in the department and company
- Always maintain a safe and compliant workplace
- In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively
Requirements:
- High School Diploma or equivalent
- 2+ Years' experience, preferably in Transportation, Logistics, Routing, and Customer Service
- Proficient in Microsoft Office applications
Benefits:
Stericycle offers its employees a range of benefits, including a health care program, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.
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