Customer Service Representative

4 weeks ago


Ozark, Alabama, United States Stericycle Full time

About the Role:

The Dispatcher provides timely response to customer inquiries, including pick-ups, schedules, and product orders. This role requires a high level of customer service and involves dispatching vehicles on a pre-set route for efficient customer service.

Key Responsibilities:

  • Assist Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops
  • Provide highest level of customer service to all customers in line with Customer 1st objectives
  • Monitor, process, and escalate SFDC cases to supervisor
  • Assist walk-in customers and drivers with problems/issues as they arise
  • Review and update routes, new customers based on daily communication, and reroute existing customers as required
  • Ensure that routes are balanced daily
  • Assist Trans Supervisor/Manager as needed/directed
  • Update SAP data / notes
  • Communicate performance standards and objectives
  • Conduct professional, organized, and participative meetings to keep staff informed of current problems, changes, and new developments in the department and company
  • Always maintain a safe and compliant workplace
  • In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively

Requirements:

  • High School Diploma or equivalent
  • 2+ Years' experience, preferably in Transportation, Logistics, Routing, and Customer Service
  • Proficient in Microsoft Office applications

Benefits:

Stericycle offers its employees a range of benefits, including a health care program, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.


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