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Reception Operations Coordinator

2 months ago

El Dorado Hills, California, United States The Management Association, Inc. Full time
Job Overview

Company: The Management Association, Inc.
Position: Front Desk Assistant

Location: Not specified

Role Summary:

The Front Desk Assistant plays a vital role in delivering outstanding customer service and administrative support to all visitors. This position requires collaboration with team members, handling special projects, and performing various reception tasks. Additionally, the role includes supporting general facilities and maintenance needs within the community, such as assisting with event preparations.

Key Responsibilities:

  • Welcome visitors warmly and ensure a positive experience for all guests and residents.
  • Handle phone inquiries by utilizing information from community guidelines and administrative documents.
  • Uphold and enforce community standards and regulations.
  • Assist in managing activity schedules and identifying potential scheduling conflicts.
  • Distribute current activity schedules and respond to resident inquiries regarding events.
  • Participate in community meetings and training sessions.
  • Prepare and maintain various community documents.
  • Coordinate communication for emergency vendor needs in the absence of management.
  • Generate reports related to access devices and community resources.
  • Provide administrative support as directed by management.
  • Assist with event setup and breakdown.
  • Create and maintain ownership records.
  • Receive and distribute supplies for the community.
  • Ensure the reception area is tidy and welcoming.
  • Inspect assigned areas and report maintenance issues.

Qualifications:

  • High School Diploma or equivalent.
  • Proficient in Microsoft Outlook, Excel, and Word; intermediate skills are advantageous.
  • Strong conflict resolution and multitasking abilities.
  • Exceptional customer service skills with attention to detail.
  • Team-oriented with a willingness to learn company processes.
  • Dependable and adaptable with a professional demeanor.

Essential Functions:

  • Utilize standard office equipment effectively.
  • Be able to remain stationary for extended periods.
  • Lift and relocate items weighing up to 30 pounds.

Supervision:

  • This position does not supervise others.

Work Schedule:

  • Flexible hours based on operational needs.

The Management Association, Inc. is an Equal Opportunity Employer committed to diversity.

We reserve the right to modify this job description as necessary.