Patient Access Coordinator

1 week ago


Lafayette, Louisiana, United States SWLA Center for Health Services Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Registrar to join our team at SWLA Center for Health Services. As a Patient Access Registrar, you will play a critical role in ensuring the smooth operation of our front desk and registration processes.

Key Responsibilities
  1. Greet patients and visitors in a professional and welcoming manner, providing exceptional customer service.
  2. Verify patient demographics and insurance information accurately, ensuring compliance with regulatory requirements.
  3. Collect copayments and self-pay charges at the time of visit, maintaining a secure and accurate cash handling process.
  4. Assist patients with checking in on the patient kiosk and signing in on the patient portal, ensuring seamless registration and check-in processes.
  5. Review daily payment postings for accuracy, maintaining a high level of attention to detail.
  6. Participate in educational activities and attend designated staff meetings, staying up-to-date on industry developments and best practices.
  7. Maintain strict confidentiality, adhering to all HIPAA guidelines and regulations.
  8. Answer telephone calls in a pleasant and helpful manner, providing excellent customer service.
  9. Perform other duties as assigned, supporting the overall mission and goals of SWLA Center for Health Services.
Requirements
  • High school graduate required.
  • Certification as Medical Office Assistant and/or Medical Assistant.
  • Previous experience in a medical or dental office setting required.
  • Must understand Medicare/Medicaid and insurance plans.
  • Must understand insurance verification, insurance eligibility, and insurance payers.
  • Confident positive manner and appearance.
  • Strong customer service experience.
  • Must maintain a professional attitude under pressure.
  • Employ correct grammatical English and write legibly in order to complete appropriate paperwork.
Benefits

We offer a competitive benefits package, including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement Plan
  • 401k Matching
  • Paid Time Off
  • Paid Sick Leave
  • Paid Holidays
  • Employee Assistance Program


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