Luxury Customer Service Specialist

4 days ago


Arlington, Texas, United States Robbins Brothers Full time
Job Overview

We are seeking a skilled Luxury Customer Service Specialist to join our team at Robbins Brothers. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and working in the luxury retail industry.

The ideal candidate will have a strong background in customer service, with experience in handling high-end sales and providing top-notch service to discerning clients. We offer a competitive hourly rate of $18-$22, depending on experience, as well as a comprehensive benefits package including 401(k), medical, dental, and vision insurance, employee discount, and vacation time.

Responsibilities
  • Greet guests with a pleasant and professional demeanor, making a positive impression and building rapport.
  • Utilize active listening skills to determine guests' needs, including design and service requirements, special orders, and merchandise pickup.
  • Effectively coordinate design and service, repair requirements, or special orders on behalf of guests, complete documentation, and adhere to policies and procedures.
  • Address guests' concerns, utilize effective problem-solving skills, and engage team members and managers for support when necessary, adhering to store procedures.
  • Determine guests' buying behavior, introduce Robbins Brothers promotions, and collaborate with team members to brainstorm ideas.
  • Prioritize tasks and manage time effectively to meet expectations, deadlines, and targets.
  • Practice all aspects of guest relationship management, including responding to guests' questions and requests in a timely and professional manner.
Requirements
  • 3 years of customer service experience, preferably in high-end sales.
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
  • Strong communication and interpersonal skills, with the ability to build relationships with guests and colleagues.
  • Basic computer skills, including proficiency in CRM software and Salesforce.
  • Availability to work varied shifts, including days, evenings, and weekends.
Benefits
  • Competitive hourly rate: $18-$22 per hour, depending on experience.
  • Comprehensive benefits package, including 401(k), medical, dental, and vision insurance, employee discount, and vacation time.


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