Customer Service Representative

3 weeks ago


Arlington, Texas, United States Isaiah Whitaker - State Farm Agent Full time
Position Overview

Are you looking for a challenging and rewarding career in the insurance industry? We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative - Insurance Specialist. As a key member of our team, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences.

In this role, you will have the opportunity to work with a successful State Farm Agent who is committed to providing exceptional service to their customers. You will be responsible for providing prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

You will also use a customer-focused, needs-based review process to educate customers about insurance options, work with the agent to establish and meet marketing goals, develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Benefits
As an Agent Team Member, you can expect a competitive salary plus commission/bonus, hourly pay plus commission/bonus, health benefits, profit sharing, paid time off (vacation and personal/sick days), valuable experience, growth potential/Opportunity for advancement within my agency, and a hiring bonus in the range of $250 - $500.

Job Responsibilities
This role requires a sales professional with a proven track record of meeting sales goals/quotas, excellent communication skills - written, verbal and listening, enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams, people-oriented, self-motivated, proactive in problem solving, dedicated to customer service, ability to make presentations to potential customers, and achieve mutually agreed upon marketing goals. A Property and Casualty license is required, and a Life and Health license must be obtainable.

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