Bilingual Financial Center Service Specialist

6 days ago


Arlington, Texas, United States EECU Full time
Job Overview

We are seeking a highly skilled and enthusiastic Bilingual Financial Center Service Specialist to join our team at EECU. This role requires excellent communication skills, a passion for delivering exceptional member experiences, and the ability to thrive in a fast-paced environment.

About the Role

This position is responsible for providing top-notch service to our members, including handling cash transactions, answering questions, and promoting our products and services. The ideal candidate will have strong problem-solving skills, be able to work independently, and possess excellent time management abilities.

Key Responsibilities
  • Deliver Exceptional Member Service: Greet members warmly, answer their queries, and provide solutions that meet their needs.
  • Cash Handling: Process transactions accurately, balance cash drawers, and maintain a clean and organized workspace.
  • Product Promotion: Educate members about our products and services, highlighting their benefits and features.
  • Marketing Initiatives: Participate in marketing events, promote new products, and support sales goals.
  • Lobby Coverage: Provide assistance to members, answer calls, and direct them to relevant employees when needed.
Requirements
  • Education: High school diploma or equivalent required; degree in finance or related field preferred.
  • Experience: 1-2 years of experience in a retail or financial setting, with a focus on customer service.
  • Cash Handling: Ability to handle cash accurately, balancing daily without overages or shortages.
  • Communication Skills: Strong verbal and written communication skills, with fluency in Spanish required.
  • Problem-Solving: Excellent problem-solving skills, with the ability to resolve member issues promptly and efficiently.
  • Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
Salary and Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with employer matching.

About EECU

EECU is a community credit union serving over 277,000 members across North Texas. We are committed to providing exceptional member experiences, innovative products, and outstanding service. If you are passionate about delivering world-class customer service and have a knack for building relationships, we encourage you to apply for this exciting opportunity.



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