Customer Service Representative
4 days ago
The Arlington-Mansfield Area YMCA seeks a highly skilled Member Services Associate to join our team. This role is responsible for providing exceptional customer service to members, guests, and program participants. As a key member of our front desk team, you will be the first point of contact for visitors and ensure a welcoming atmosphere.
Key Responsibilities:- Customer Service: Respond to individual needs, provide information, and resolve issues in a professional and courteous manner.
- Facility Management: Open, close, and secure the YMCA building(s), maintain cleanliness and organization of the welcome center/lobby area.
- Sales and Registration: Register and sell programs, memberships, and merchandise, handling cash transactions accurately.
Requirements:
- Education: High school diploma or equivalent required; previous customer service experience preferred.
- Skills: Excellent communication, interpersonal, and problem-solving skills; ability to work cooperatively in a team environment.
- Certifications: CPR/AED/O2/First Aid certifications required within 30 days of hire.
Compensation and Benefits:
- Estimated Salary Range: $35,000 - $45,000 per year, depending on experience.
- Benefits: Competitive compensation package, including dental and vision insurance, wellness benefits, and 12% paid retirement after meeting eligibility requirements.
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