Customer Service Expert

4 weeks ago


Dallas, Texas, United States Mass Markets Full time
Customer Service Representative at Mass Markets

Key Responsibilities


  • Handle inbound and outbound contacts in a professional manner.
  • Ensure first call resolution through effective call handling and problem-solving.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues as applicable.
  • Accurately document and process customer claims in appropriate systems.


Why Work at Mass Markets?

As a Customer Service Representative, you will have the opportunity to work in a dynamic and fast-paced environment, providing excellent customer service and support to our clients.



Requirements


  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.
  • Basic computer skills and knowledge of customer service software.


What We Offer

Mass Markets offers a competitive salary and benefits package, as well as opportunities for career growth and development.



How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information].



Equal Employment Opportunity

Mass Markets is an equal employment opportunity employer and welcomes applications from diverse candidates.



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