Customer Service Representative

4 weeks ago

Dallas, Texas, United States The UPS Store #2804 Full time

The UPS Store #2804 is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences. As a key member of our team, you will be responsible for receiving and processing packages for shipment, discussing printing needs, and operating various equipment.

Our ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, and a friendly demeanor. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned

Qualifications:

  • High school diploma or GED required
  • Strong computer skills
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

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