Member Team Lead
3 weeks ago
As a Member Team Lead at Walmart, you will be responsible for supervising a team of associates in a retail environment. Your primary goal will be to ensure exceptional customer service and a positive shopping experience for our members.
Key Responsibilities
- Supervise and train associates on customer service techniques and company policies.
- Assist management with resolving member complaints and issues.
- Process memberships, upgrades, and credit accounts.
- Participate in sales and marketing events to promote membership and club services.
- Oversee the front-end area, including handling claims and returns, zoning, and maintaining merchandise displays.
- Complete accounting records, files, and transactions accurately and efficiently.
- Develop and implement processes to meet business needs and improve customer satisfaction.
Requirements
- 6 months retail experience, including operating front-end equipment and customer service experience.
- Must be 18 years of age or older.
- Preferred qualifications include supervisory experience and leading a front-end team.
Benefits
- Competitive pay and performance-based bonus awards.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
About Walmart
We believe in creating a workplace that is inclusive and respectful of all associates, customers, and communities we serve. We value diversity and strive to create a workplace where everyone feels valued and empowered to succeed.
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