Restaurant Operations Manager

5 days ago


Newark, New Jersey, United States Villa Restaurant Group Full time
Job Summary

Villa Restaurant Group is seeking a highly skilled and experienced General Manager to lead our Quick Service Restaurants. As a key member of our team, you will be responsible for the efficient and profitable operation of our restaurants, ensuring a high level of Guest satisfaction, compliance with company standards, and achievement of financial goals.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, hire, train, and supervise restaurant staff.
    • Set performance expectations, provide feedback, and conduct performance evaluations.
    • Foster a positive work environment and promote teamwork.
  • Operations Management
    • Oversee day-to-day restaurant operations, including opening and closing procedures.
    • Ensure food quality, safety, and cleanliness standards are met.
    • Monitor inventory levels and control costs to maximize profitability.
    • Implement and enforce company policies and procedures.
  • Guest Service
    • Maintain a high level of Guest satisfaction by delivering Exceptional Guest Service.
    • Address Guest concerns or complaints promptly and professionally.
    • Train Team Members to provide excellent Guest service.
  • Financial Management
    • Develop and manage the restaurant's budget.
    • Monitor sales and expenses to achieve financial targets.
    • Implement strategies to increase revenue and reduce costs.
  • Marketing and Promotion
    • Collaborate with marketing teams to execute promotional campaigns and initiatives.
    • Drive local marketing efforts to attract and retain Guests.
  • Compliance and Safety
    • Ensure compliance with all local, state, and federal regulations.
    • Maintain a safe and secure restaurant environment for both Team Members and Guests.
  • Reporting and Documentation
    • Prepare and submit accurate reports on sales, inventory, and financial performance.
    • Maintain records of Team Members schedules, payroll, and other administrative tasks.
Requirements
  • Proven experience as a General Manager in the quick-service restaurant industry (preferably at Shake Shack).
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of restaurant operations, including food safety and hygiene.
  • Financial acumen and budget management skills.
  • Ability to adapt to a fast-paced environment.
  • Understanding of marketing and promotional strategies.
  • Compliance with all legal and company policies.


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