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Medical Service Representative

2 months ago

Cedar Rapids, Iowa, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Service Representative. As a key member of our Plasma Donation Center, you will play a vital role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones, greet donors, and provide exceptional customer service
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify operational opportunities for continuous improvement and initiate changes to center processes
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
  • 1 or more years minimum experience working in a customer or patient-facing role
What We Offer

At BioLife Plasma Services, we are committed to providing a supportive and inclusive work environment. Our comprehensive benefits package includes medical, dental, vision insurance, a 401(k) plan, and company match, short-term and long-term disability coverage, basic life insurance, and tuition reimbursement. We also offer paid volunteer time off, company holidays, and well-being benefits.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.