Field Service Technical Representative

1 week ago


Cedar Rapids, Iowa, United States Cincinnati Incorporated Full time
Job Summary

Cincinnati Incorporated is seeking a skilled Field Service Technical Representative to join our team. As a key member of our field service team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Prioritize and schedule machine service for customers
  • Prepare and submit documentation for efficient invoicing
  • Maintain company property for safe operation and maximum life
  • Efficiently manage business expenses to maximize profitability
  • Perform routine maintenance on equipment and assist in the establishment of preventative maintenance schedules with customers
Requirements
  • 3+ years' experience with industrial maintenance (or related military experience), to include troubleshooting
  • Knowledge of electrical, mechanical, and hydraulic principles
  • Strong diagnostics and technical aptitude
  • Ability to work independently with little supervision
  • Able to travel overnight at least 75%, at times
  • Superb communication skills with an emphasis on customer service
  • Strong PC and organizational skills
Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders. Must be able to use hands to finger, handle or feel objects, tools, or controls; must be able to lift a minimum of 50 lbs. frequently. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Benefits
  • Paid vacations
  • Paid holiday and personal days
  • Medical insurance (including HSA)
  • Dental insurance
  • Vision insurance
  • Accident insurance
  • Life insurance (AD&D)
  • Disability insurance
  • Generous 401K employer match
  • Flexible spending account
  • Tuition reimbursement
  • Employee assistance program
  • Parental leave


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