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Help Desk Support Specialist

2 months ago

Vienna, Virginia, United States Armedia LLC Full time
Job Title: Help Desk Support Specialist

Armedia LLC is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Monitor and respond to help desk hotline and email inquiries in a timely and efficient manner.
  • Triage and prioritize tickets based on urgency and complexity.
  • Walk clients through problem-solving processes via email or virtual meetings.
  • Isolate and resolve technical issues in a proactive and efficient manner.
  • Maintain a comprehensive knowledge base to facilitate and expedite responses.
  • Participate in testing and quality assurance activities to maintain familiarity with our systems and learn new features.
Requirements:
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office products and SQL.
  • Knowledge of web applications and experience with testing and quality assurance.
Preferred Qualifications:
  • US citizenship.
  • Bachelor's degree in business, finance, information technology, or a related field.
  • Minimum of 5 years of technical help desk support experience.

Armedia LLC offers a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, and a 401k retirement plan with company match.