Customer Service Ambassador

17 hours ago


Edgewater, Florida, United States RJ Dougherty Associates LLC Full time
Role Overview

Earn an estimated $55,000 - $70,000 per year as a Customer Service Representative with Everglades Boats.

About the Job

This is a dynamic role that requires exceptional communication skills and attention to detail. As a key member of our team, you will provide outstanding support to our customers and ensure seamless internal collaboration.

Key Responsibilities:
  • Act as the primary point of contact for customers via phone, email, and in-person interactions.
  • Identify customer needs, provide accurate information about products/services, and offer suitable solutions.
  • Handle customer inquiries, complaints, and feedback with professionalism and a customer-focused mindset.
Inventory Management:
  • Utilize inventory control systems to monitor stock levels and ensure part availability to meet customer demands.
  • Coordinate with the inventory team to track, order, and restock parts efficiently.
  • Maintain detailed records of inventory transactions and provide regular updates to relevant departments.
Cross-Departmental Collaboration:
  • Work closely with sales, technical support, and operations teams to resolve customer issues and fulfill requests.
  • Ensure clear communication and coordination between departments to meet service goals and timelines.
  • Provide feedback to relevant teams about customer trends and inventory challenges to enhance operational efficiency.
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • 2+ years of experience in customer service, inventory management, or related roles, preferably in the Marine/Boat Building industry.
  • Proficiency in inventory control systems and CRM software.
  • Strong organizational skills with attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Proven problem-solving skills with a focus on customer satisfaction.


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